Our Office

Thompson Health Finger Lakes Family Care specializes in outpatient family medicine, preventative medicine, women’s health, sports medicine, and basic dermatological procedures.  Our mission is to combine old-fashioned values and compassionate healthcare with state-of-the art medical technology.  We rely on the latest in electronic medical records and other medical informatics software to safely and securely protect your valued medical information.

Thompson Health Finger Lakes Family Care is a “Patient-Centered Medical Home”, offering same day appointments for sick and acute visits, chronic disease management supervised by our in-house care manager, and offering secure email communications via Medent, as well as in our own Patient Portal, with our patients to ensure timely and efficient care.  We are proud to have been chosen by Excellus and MVP as one of seven practices in the Western New York area for the Rochester Medical Home Initiative, as well as being the first medical office  in the Finger Lakes Region to achieve national recognition as a Level 3 NCQA Patient Centered Medical Home.

We are also a member of the Rochester RHIO, a clearinghouse of medical data from hospitals, labs, and imaging facilities in the 5 county Greater Rochester Area.  Patients will be encouraged to opt into this network in order to allow Thompson Health Finger Lakes Family Care to have access to all of your medical information from various hospitals and labs in a single, secure website.  Please read, sign, and return the RHIO Consent form below to ensure our providers the ease of access that the RHIO now affords them to gain efficient access to your medical data securely.

We use the latest technology to allow us to keep your medical records in electronic format.  Security is essential in order to keep electronic health records HIPAA compliant and with the use of Medent, we are now able to share your own medical data with you via a secure, online connection.  Please ask us about registering your portal account and get started today!

Thompson Health Finger Lakes Family Care continues to take on new patients as the need for care in the Canandaigua community continues to grow.  As healthcare reform looms, the need for medical care will only increase as more individuals will be able to afford health insurance.  We are committed to serving the Canandaigua area and will grow as a practice as long as it dos not take away from our core mission of accessible, effective, and personalized care.


Robert L. Smith, MD and Staff