Medical home uses technology to improve care

When Heather Carson saw the rash on her newborn baby’s skin she worried it was serious.  “As a new mother, I am a little nervous,” said the first-time mom from Canandaigua. She wasn’t worried for long, though. She took pictures of the spots on little Sawyer’s skin on her smartphone, sent them to Dr. Robert Smith of the medical home at Finger Lakes Family Care in Canandaigua, and received a prompt diagnosis: An innocuous case of baby acne.  While not all medical concerns can be so quickly and easily diagnosed, and without a face-to-face with a doctor, a new concept gaining ground in health care uses technology to improve communication and coordination of care.

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